Frequently Asked Questions

Yes. MyPreciousEyelashes is a mobile beauty service. We come to your villa, hotel, or private residence across Canggu, Seminyak, Uluwatu, Jimbaran, Denpasar, and selected surrounding areas in Bali.

Bookings are confirmed via WhatsApp at +62 811 388 331. Send us your location, preferred date and time, and the treatment you'd like. We'll confirm availability within minutes.

You can also use the online booking form on any page of our website — it sends your booking summary directly to our WhatsApp.

For most treatments, a day or two in advance is enough. For weddings, group bookings, or appointments during high season, we recommend booking further ahead to secure your preferred time.

Yes. Rescheduling is usually possible depending on availability. Please give us at least 4 hours' notice so we can adjust the schedule. Contact us via WhatsApp to reschedule.

Yes. Group bookings are welcome for girls' trips, pre-wedding parties, and villa stays. For groups of 3 or more guests, contact us on WhatsApp to arrange timing and pricing.

We serve Canggu, Seminyak, Uluwatu, Jimbaran, Denpasar, and selected surrounding Bali areas. If you're staying outside these areas, send us your location and we'll confirm availability.

Transportation within the Seminyak area is included. For villa and hotel appointments outside Seminyak, a small travel fee may apply depending on your location. We confirm any travel fee when you book.

Travel fees vary depending on your exact location and distance from Seminyak. Most areas within 15–20 minutes of Seminyak (Canggu, Legian, Kerobokan) are included or have a minimal fee. Further areas (Uluwatu, Nusa Dua) may have a small surcharge. Please confirm with us on WhatsApp when you book.

Availability depends on your exact location and the treatment requested. Send us your villa or hotel address on WhatsApp and we'll confirm whether we can cover your area.

Yes, we recommend checking with your hotel reception if an external beauty provider is allowed for in-room services. Some hotels allow it, others may require advance registration or don't permit outside providers. We can also advise based on our experience with different hotels in Bali.

Arrive with a clean face (for lash and facial treatments) and minimal eye makeup. Have a comfortable place to sit or lie down for the duration of the treatment. Your technician will guide you if anything specific is needed.

Yes. Our technicians bring everything needed — equipment, products, and clean tools. You only need to provide a comfortable space to lie down or sit.

Timing depends on the treatment:
• Classic lashes: ~90 minutes
• Russian Set: ~90–120 minutes
• Lash Lift: ~60 minutes
• Gel manicure: ~60 minutes
• Massage: 45–90 minutes depending on type

Duration is listed for each treatment on the prices page.

Keep lashes clean and dry for the first 24 hours, avoid rubbing your eyes, and follow your technician's aftercare instructions. Swimming and beach days are fine after the initial period — just rinse with fresh water and avoid heavy oil-based products around the eyes.

Read our full guide: Eyelash Extension Aftercare in Bali.

For lash extensions and lash lift, we recommend avoiding water and steam for the first 24 hours. For nails, gel polish sets immediately but avoid prolonged water exposure right after the appointment. For massage, swimming afterward is generally fine. Follow your technician's specific advice.